Thoughtfully Crafted for Everyday Care
PrimeGrade Labs is a personal care brand dedicated to creating simple, reliable products for everyday use. We believe effective self-care starts with thoughtfully selected ingredients, streamlined formulations, and routines that fit naturally into daily life. From lightweight botanical oils to gentle cleansers and plant-derived extracts, every formula is designed to feel comfortable, easy to use, and suitable for home, work, or travel.
Our development process is guided by quality, consistency, and practicality. We carefully balance cleansing, hydration, and skin comfort while using botanical ingredients to enhance texture and sensory experience without overwhelming fragrance or unnecessary complexity. Every ingredient is sourced from trusted suppliers, and each product undergoes consistent quality checks to ensure dependable performance, pleasant textures, and packaging that stands up to everyday use.
Responsibility is equally important to us. Wherever possible, we prioritize recyclable or responsibly sourced packaging and believe in providing clear, transparent ingredient information and straightforward directions. At PrimeGrade Labs, our goal is simple: to create honest, dependable personal care essentials that make daily routines feel effortless and enjoyable.
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What ingredients do you use?
What ingredients do you use?
Every product is made with carefully selected materials intended for regular use. If you are sensitive to certain materials, we recommend reviewing the product details before use.
What is the shipping cost and delivery time?
What is the shipping cost and delivery time?
We currently ship within the United States only. Available shipping methods and any applicable shipping charges will be displayed during checkout.
Orders are typically processed within 1–2 business days (Monday through Friday, excluding U.S. federal holidays). Once shipped, standard delivery generally takes 5–13 business days, depending on your location.
Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking link. Please allow up to 24 hours for tracking information to become available.
What do I do if my order hasn’t arrived?
What do I do if my order hasn’t arrived?
If your tracking information shows no movement for an extended period or your order has not arrived within the estimated delivery timeframe, please contact our support team at support@primegradelabs.com and include your order number.
We'll investigate the shipment with the carrier and, if the package is confirmed lost or deemed undeliverable, we'll provide an appropriate resolution in accordance with our policy, which may include a replacement or a full refund.
Nothing in this policy affects any rights you may have under applicable consumer protection laws.
What payment methods are available?
What payment methods are available?
Available payment methods may vary by country. We generally supportVisa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay, and PayPal.
The exact options for your location will be shown at checkout.
How can I track the status of my order?
How can I track the status of my order?
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Please allow up to 24 hours after receiving the confirmation email for tracking information to appear and begin updating. Carrier tracking updates may take additional time depending on the shipping provider.